Discussions

Hi everyone,

I am trying to connect my system to Optimove via Event API. The request is successful, the server returns code 200 and does not report any errors. However, when I open the event section in the Poly Track dashboard, the data does not appear, even after waiting for a while.

I have checked some basic points such as JSON format, timestamp, event name and authentication key. All are valid according to the technical documentation. I would like to ask for more experience from developers who have implemented:

If the event is sent successfully but the data is not shown, what is the usual problem?

Is there a certain delay before the system processes the event?

Is there a log or tool in Optimove that helps me check if the event is queued or rejected?

If it is due to misconfiguration in the environment, where should I start checking?

I really hope to receive suggestions to know the right debugging direction, to avoid wasting time searching in many unrelated sections. Thank you everyone for reading and hope to receive more practical sharing.