Order Fulfilled

This document describes the Out-Of-The-Box (OOTB) Product Order Fulfilled event schema for use in your integrations. This event should be sent once per item that has been fulfilled in an order. This per-item structure is crucial for accurately tracking fulfillment at the item level, especially for orders involving partial shipments or staggered deliveries.

Event Key

Event Key	Event Name	Type
`ootb_product_order_fulfilled`	Order Fulfilled	Simple event

Event Structure

The mandatory properties (tenant, timestamp, event, and customer) are required for all events and documented in detail on the Mandatory Properties page.

Below is the JSON structure for the context-specific properties of the OOTB Product Order Fulfilled event.

{
  "context": {
    "ootb_email": "[email protected]",
    "ootb_order_id": "ORD-87654321",
    "ootb_fulfillment_date": "2025-04-08T12:00:00Z",
    "ootb_currency": "USD",
    "ootb_shipping_method": "Express",
    "ootb_shipping_carrier": "UPS",
    "ootb_tracking_number": "1Z999AA10123456784",
    "ootb_product_id": "SKU12345",
    "ootb_product_name": "Wireless Headphones",
    "ootb_category": "Electronics",
    "ootb_price": 99.99,
    "ootb_quantity": 1,
    "ootb_image_url": "https://example.com/products/sku12345.jpg"
  }
}

Parameters

Parameter Key	Parameter Name	Type	Description
`ootb_email`	OOTB Email	String	Customer’s email address.
`ootb_order_id`	OOTB Order ID	String	The full order ID to which this fulfilled item belongs.
`ootb_fulfillment_date`	OOTB Fulfillment Date	Timestamp	Date and time this specific item was fulfilled (ISO 8601).
`ootb_currency`	OOTB Currency	String	Currency code of the order (e.g., USD, EUR).
`ootb_shipping_method`	OOTB Shipping Method	String	Shipping method used for this item/shipment (e.g., Express).
`ootb_shipping_carrier`	OOTB Shipping Carrier	String	Shipping carrier used for this item/shipment (e.g., UPS).
`ootb_tracking_number`	OOTB Tracking Number	String	Carrier tracking number for this item/shipment.
`ootb_product_id`	OOTB Product ID	String	Unique identifier for the fulfilled product.
`ootb_product_name`	OOTB Product Name	String	Name of the fulfilled product.
`ootb_category`	OOTB Category	String	Category the fulfilled product belongs to (e.g., Electronics).
`ootb_price`	OOTB Price	Number	Unit price of the fulfilled product.
`ootb_quantity`	OOTB Quantity	Number	Quantity of this specific product that was fulfilled.
`ootb_image_url`	OOTB Image URL	String	URL of the product image (optional).

Explanation

event: Set to ootb_product_order_fulfilled to signify that a specific item from an order has been fulfilled.
context:
- ootb_email, ootb_order_id: Identify the customer and the overall order associated with this fulfillment.
- ootb_fulfillment_date: Pinpoints when this specific item was fulfilled.
- ootb_currency: Specifies the currency used in the transaction for this item.
- ootb_shipping_method, ootb_shipping_carrier, ootb_tracking_number: Provide shipment details for the fulfilled item.
- Product Details (ootb_product_id, ootb_product_name, ootb_category, ootb_price, ootb_quantity, ootb_image_url): Describe the actual item that has been fulfilled, including its identity, classification, price, and the quantity fulfilled in this instance.