Registration Failed

Event Key

ootb_registration_failed

This event should be sent when a registration process is failed for any reason, usually from the operator side but not necessarily.

Event Key	Event Name	Type
`ootb_registration_failed`	OOTB Registration Failed	Simple event

Event Structure

The mandatory properties (tenant, timestamp, event, and customer) are required for all events and documented in detail on the Mandatory Properties page. Below is the JSON structure for the context-specific properties of the Registration Failed event:

{
  "context": {
    "ootb_session_id": "sess_9232uhf8",
    "ootb_form_location": "homepage",
    "ootb_referral_source": "facebook",
    "ootb_language": "en",
    "ootb_failure_reason": "email_already_exists",
    "ootb_failure_code": "REG_001"
  }
}

Parameters

Parameter Key	Parameter Name	Type	Description
`ootb_session_id`	OOTB Session ID	String	Unique session identifier.
`ootb_form_location`	OOTB Form Location	String	Location where the registration attempt failed.
`ootb_referral_source`	OOTB Referral Source	String	Source that referred the user.
`ootb_language`	OOTB Language	String	User language during registration.
`ootb_failure_reason`	OOTB Failure Reason	String	Reason for registration failure.
`ootb_failure_code`	OOTB Failure Code	String	System/code identifier for the failure type.

Explanation

event: Set to ootb_registration_failed to indicate a registration attempt has failed.
context:
- ootb_session_id: Links the event to the user’s browser session.
- ootb_failure_reason: Describes why registration failed (e.g., email_already_exists).
- ootb_failure_code: System/code identifier for the failure type.
- ootb_form_location: Indicates where the form was shown (e.g., homepage).
- ootb_referral_source, ootb_language: Provide context on the user’s source and locale.